Current Vacancies

Work in Ireland are recruiting for the following roles on behalf of a number of partner companies. For more information or to apply for any of these positions please email janet.geraghty@usit.ie


Business Travel Consultant (French/English Bilingual)

Join one of the world’s leading Business Travel organisations, working from our new Business Travel Centre in Dublin.

Join one of the world’s leading Business Travel organisations, working from our new Business Travel Centre in Dublin. You will deliver high-touch customer care to business travelers embarking on worldwide travel, finding solutions for flight, hotels, and train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings and get back home on time for their family and friends.

Each year our client helps thousands of companies in over 60 markets to better manage their travel programs by providing modern solutions and exceptional service. Unique in the market, our client operates like an agile and entrepreneurial start-up, voted the #1 Best Place to Work in the UK by Glassdoor 2 years running.

Would you like to start your day in our brand new Business Travel Hub?

You will have a working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre, and will have experience in the travel, airline, hospitality or similar.

Language/Communication:

  • Excellent written and oral communications skills in English and French– role will require inbound, outbound (callbacks), and email communications.
  • Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.
  • Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience
  • Ability to develop valuable and long-lasting relationships with business customers

Required Skills:

  • Passion for travel / experience with travel
  • Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
  • Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.
  • Polished delivery: ability to communicate in a structured and effective manner
  • Quick learner: ability to ramp up quickly and act on feedback constructively
  • De-escalate customer situations: manage customer expectations and follow-up on customer commitments
  • Passion for service, one call resolution and tailoring the solution for the caller
  • Fast typing and computer navigation skills
  • Proficiency in a multi-system environment and ability to multi-task

Experience, Education, and Certification:

  • Min 2 years GDS experience (Amadeus (preferred), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required)
  • High school degree or equivalent (required)
  • Two years of customer sales or service experience (required)
  • Two years Corporate or Leisure travel industry experience with international booking experience (required)

What We Offer You:

  • Competitive annual salary plus Performance Based Bonus Plan
  • 20 days annual holiday + 9 statutory days entitlement
  • Discount website with various offers against high street brands and Dublin restaurants
  • Free parking and on-site canteen
  • Excellent company benefits including pension, life assurance, discounts on VHI medical plan and discounted phone plan to name a few

To apply for this role please email Janet at janet.geraghty@usit.ie with subject line “Business Travel Consultant”

Network Support Professional with French and English

Skilled IT Professionals, with some knowledge of consumer class devices, are required for a company in Cork. You’ll be part of a dynamic team committed to helping the world do more. They turn ideas into innovative networking products that connect people, power businesses and advance the way we live.

Role & Responsibilities:

  • Provide skilled front-line Phone, Email and Chat support to business customers for NAS, Switching, Routing, Wireless and Security devices
  • Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
  • Exceed customer satisfaction, phone, productivity and other individual and team targets in the company.
  • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
  • Adapt to the technical level of the customer in order to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.

Skills & Qualifications:

  • Fluent French and English, both Oral and Written.
  • A good mix of both technical knowledge and customer service skills are essential.
  • CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
  • Experience of supporting NAS devices will be an advantage.
  • Comprehensive understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN and other network technologies as well as the Windows operating system.
  • Excellent communication skills with the ability to support both highly technical and novice customers.
  • Proven time management skills
  • Ability to work under time pressures.
  • Fantastic team spirit and mentality with a focus on customer satisfaction.

Benefits:

  • A friendly and relaxed open plan working environment.
  • Clear career progression paths and opportunities.
  • Further education and skills development
  • Competitive salary and benefits.
  • 5 weeks full paid training

To apply for this role please email Janet at janet.geraghty@usit.ie with subject line “Network Support Professional - French”

Technical Support Associate with German

Seeking technically minded professionals, fluent in English and German who are positive, friendly and enjoy making customers smile! This is your chance to join an IT orientated support team dedicated to caring for its customers. You’ll receive first class training, to further your skills in customer care and information technology, as part of an award-winning team, with rewarding career paths.

Role & Responsibilities:

  • Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials)
  • Deliver timely, accurate customer support with a high degree of customer service satisfaction You have strong typing and PC skills
  • Document customer interactions with accurate call logging Willing to work flexible hours
  • Deliver technical assistance based on instruction and pre-established guidelines You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
  • Deliver individual performance based on metrics and related targets Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
  • Be a central part of identifying improvement opportunities
  • Successfully complete training activities to maintain technical and product knowledge
  • Participate in coaching and demonstrate commitment to personal improvement
  • Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks

Requirements:

  • Written and oral fluency in English and German
  • Excellent communication skills: verbal, written, listening, probing & reading
  • Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
  • Ability to employ patience and self-control in handling irate customers
  • Ability to follow proper procedures and work within established guidelines
  • Analytical problem solving skills; linear and logical troubleshooting skills
  • Ability to set expectations and deliver information in a positive way
  • Adapts well to changing circumstances, direction, and strategy
  • Keen to develop, with an ability to learn quickly and adapt in a high change environment
  • Keep up to date with relevant industry technology, like to work in an environment where the pace can change but the customers always remain in focus
  • Be able to work as part of a strong and collaborative team

Benefits

  • 20 days annual holiday + 9 statutory days entitlement
  • Free Parking
  • Games Room / Breakout area
  • Pay for Performance bonus program
  • Discounts with various high street brands

To apply for this role contact Janet at janet.geraghty@usit.ie with subject line “Technical Support”

Home Care Assistant/Carer

With an ageing population, the need to care for older people is an important part of every community. As a Home Care Assistant with us, you can expect a demanding but rewarding career, and, with both part-time and full-time jobs available.

Role & Responsibilities:

  • To look after the physical, emotional, cultural and social needs of the Clients using a person centred approach
  • Providing Personal care to clients in their own homes
  • Mobility assistance
  • Light house work, running errands and meal preparation if so required but the client
  • Medication prompting and monitoring
  • Companionship and acting as a support for clients and their relatives
  • To assist the Client to manage their personal affairs

Requirements:

  • Ideally have QQI Level 5 Care Skills and Care of the Older Person or carry out the training internally to gain qualifications
  • Ability to work independently or as part of a team
  • Have a caring and empathetic nature
  • Enjoy working as part of the community
  • Be comfortable working in a sometimes challenging environment
  • Police Certificate

Benefits

  • Pay and contract:
    • Flexible working or Guaranteed minimum weekly contracts offered
    • Free Garda Vetting
    • Free Personal Protection Equipment (PPE) – gloves, aprons etc.
    • Highly competitive hourly rates of pay, Sunday and Bank Holiday Pay scales
  • Recognition:
    • Career progression: opportunities to progress with both office and reviewer positions
  • Training & support:
    • On site classroom based training for carers who need to attain the two QQI Level 5 modules
    • 2 day induction training program inclusive of patient and manual handling
    • Intellectual Disabilities Modules also offered
    • 24 hour support from office and on-call team
  • Health and well-being:
    • Reduced Private Health Insurance Scheme
    • Employee Assistance Programme which offers an advice and counselling service available for carers and their immediate families

To apply for this role contact Janet at janet.geraghty@usit.ie with subject line “Care Assistant”

Sports Support Professional

Objective:

The support professional will be responsible for taking inbound calls from prospective customers with regards to sports clothing and products, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.

You will be responsible for but not limited to:

  • Offering customer service to end users/dealers in relation to a wide range of products
  • Answering emails from customers/dealers
  • Ensure customer satisfaction by providing timely and accurate information.
  • Logging detailed and accurate case notes to ensure optimal assistance for customers

Experience and personal skills needed:

  • Leaving Cert or High School Education
  • Fluency in German and English essential
  • You have strong typing and PC skills
  • Software related knowledge and aptitude a plus
  • Willing to work flexible hours
  • Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
  • You are interested in sports and you enjoy different sports activities
  • Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.

Benefits

  • 20 days annual holiday + 9 statutory days entitlement
  • Free Parking
  • Games Room / Breakout area
  • North Dublin Location on commuter lines

If you are interested, please email janet.geraghty@usit.ie with the subject line ‘Sports Support Professional’

Telesales Executive – German

Looking to join a leading sales organisation? We are actively seeking a German Speaking Telesales Executive.

Looking to join a leading sales organisation? We are actively seeking a German Speaking Telesales Executive. This is an amazing opportunity to promote a new product for a Global company. We create and manage customer relationships by acquiring, maintaining, and growing customers for our clients each day.

Location:

Cork

Education/Experience:

  • Outbound Telesales experience - 1 year +
  • Some experience in B2B Sales very advantageous
  • Fluent German (Native Speaker)
  • A passion for technology - computers, social media and mobile devices
  • Good knowledge of E-commerce
  • Great business acumen
  • Expert in time management and personal organization
  • Excellent communication skills – written and oral

Preferred Qualifications

  • College coursework in business/related topics.

Benefits

  • Excellent basic wage plus bonus plan
  • Training provided
  • Pension Plan
  • Excellent hours: Monday-Friday (market specific shifts)
  • Opportunity to progress within the company - Clear Career Path

If you are interested, please email janet.geraghty@usit.ie with the subject line ‘Telesales Executive – German’

Sales Development Rep - French

As a SDR working in a leading sales company, you will become a marketing and advertising expert!

As a SDR working in a leading sales company, you will become a marketing and advertising expert! Generating leads for the team and reaching out to companies in direct support to your sales team will be part of your day to day. You will be educating companies on how to advertise in the 21st century!

Location:

Cork

Responsibilities:

  • Manage the lead generation process & continually generate high-quality leads
  • Drive our client's revenue growth through a high-volume of calls, emails and social media, with a focus on setting appointments for the inside sales team
  • Educate prospects on re-targeting advertising solutions
  • Set appointments for our Brand Sales Representatives
  • Work closely with Sales Managers on various projects that are in support of the entire sales team

Qualifications:

  • Fluent French
  • Experience in selling technology/media solutions is very advantageous
  • Computer literacy: Proficient in MS Office, Google Apps
  • Experience using CRM tools
  • Very strong communication skills both written and verbal
  • Recent University Bachelor's degree or relevant experience

Ideal Personal Attributes:

  • Tactful and creatively persistent
  • Strong organizational skills
  • Self-starter personality
  • Results driven
  • A keen interest in getting into tech sales
  • Passion for online technology and a start-up environment
  • Team player and collaborator
  • Strong sense of urgency

If you are interested, please email janet.geraghty@usit.ie with the subject line ‘Sales Development Representative – French’